Helpful organisations

Most parents need a bit of extra help from time to time and in this section you’ll find details of some organisations that may provide helpful advice, support, counseling or just information. The list is not comprehensive. Your midwife, health visitor, family nurse, GP or public library can also help you find the best support to suit the needs of you and your family.

Call free on 111 If you are ill and it can’t wait until your regular NHS service reopens, call NHS 24 free on 111.
Lines are open 24 hours a day, 7 days a week, or visit the NHS 24 website.
If you’re well, but have a question about your health or local NHS services, please contact the NHS inform helpline on 0800 22 44 88 or visit the NHS inform website.

Further contact details for organisations supporting families affected by specific health conditions are listed at the Ready Steady Baby! website.

NHS Health Scotland is not responsible for the content or reliability of websites or services provided by other organisations and listing here should not be taken as endorsement of any kind.

Quick links

Accident prevention and safety

British Red Cross Society (Scottish Region)
Provides a range of caring and first-aid services and courses.
Tel: 0141 891 4000

Child Accident Prevention Trust (CAPT)
Offers help and advice to parents on the prevention of childhood accidents.

Gas safety
Information on how to use gas appliances and equipment safely and what to do in an emergency.
Gas safety: 0800 300 363
Smell gas?: 0800 111 999

Road Safety Scotland
Provides advice and guidance for road users, with remit to develop and coordinate Scotland-wide road safety initiatives and campaigns.
Email: enquiries@roadsafetyscotland.org.uk
Tel: 0131 244 6133

The Royal Society for the Prevention of Accidents (RoSPA)
Child Safety Scotland
Information and advice on the prevention of accidents of all kinds.
Email: help@rospa.com
Tel: 0131 449 9379

St Andrew’s First Aid
Provides training in first aid and related subjects.
Email: info@firstaid.org.uk
Tel: 0300 4 666 999

Scottish Fire and Rescue Service
Tel: 0141 646 4501
In an emergency: 999

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Alcohol, drugs and smoking

Alcohol Focus Scotland
Provides free, confidential counselling services for people affected by alcohol problems. Promotes safer, healthier drinking styles, but is not anti-alcohol.
Email: enquiries@alcohol-focus-scotland.org.uk
Tel: 0141 572 6700
Drinkline: 0800 7 314 314

Alcoholics Anonymous
Network of self-help groups where members encourage each other to stop drinking and to stay off drink. Look in the phone book for details of your local group.
Email: help@alcoholics-anonymous.org.uk
Tel: 0141 226 2214
Helpline: 0800 9177 650

FRANK (national drugs helpline)
Free 24-hour confidential drug information, advice and counselling service.
Email: frank@talktofrank.com
Tel: 0300 123 6600 (24 hours)

Scottish Drugs Forum
Offers information on local treatment and services for drug users, family and friends.
Email: enquiries@sdf.org.uk
Glasgow: 0141 221 1175
Edinburgh: 0131 221 9300

Smokeline
Scottish national helpline for smokers who need advice or help in stopping, or for their friends who are encouraging them to stop. Provides details of local services.
Tel: 0800 84 84 84

Take it right outside (Second-hand smoke)
Information on second-hand smoke and the harm it can do at home and in cars.

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Childcare

Care Inspectorate
A national organisation which regulates and inspects Scottishcare services including childcare services.
Email: enquiries@careinspectorate.com
Tel: 0345 600 9527

Early Years Scotland
An organisation for playgroups,mother-and-toddler groups and under-fives groups in Scotland.
Email: [emailinfo@earlyyearsscotland.org]info@earlyyearsscotland.org
Tel: 0141 221 4148

Scottish Childminding Association
Committed to meeting the needs of registered childminders and actively promoting childminding as a quality childcare choice.
Email: information@childminding.org
Tel: 01786 445377
Helpline: 01786 449063 (Mon – Fri 10am – 4pm)

Scottish Family Information Service
Access local information on childcare providers and local childcare activities in your area.

Smart Play Network
Smart Play Network is the national organisation supporting toy libraries, play services and play providers in Scotland.
Tel: 0131 554 2620

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Loss and bereavement

Cruse – Bereavement Care Scotland
Help, support and counselling for bereaved people.
Email: support@crusescotland.org.uk
Tel: 01738 444 178
National Support Helpline: 0845 600 2227 (calls from this number cost 5p per minute plus your phone company's access charge)

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Parent support

Bookbug Programme
A national programme that encourages parents to share and enjoy books with their children.
Email: bookbug@scottishbooktrust.com
Tel: 0131 524 0160

Breathing Space
Free and confidential phone and web-based support for people experiencing low mood, depression or anxiety.
Email: info@breathingspacescotland.co.uk
Tel: 0800 83 85 87

Children 1st
Offers practical help to families with children at risk.
Email: cfs@children1st.org.uk
Tel: 0131 446 2300

Childsmile
An early years tooth decay prevention programme. Provides information on nursery and school programmes and promotes oral health from birth.

Contact a Family Scotland
Provides support, advice and information for families with disabled children, no matter what their condition or disability.
Email: scotland.office@cafamily.org.uk
Tel: 0131 659 2930
Helpline: 0808 808 3555 (9.30 am–5.30 pm, Monday to Friday)

Families Need Fathers
Tel: 0131 557 2440
Helpline: 0300 0300 363 (6:00pm -10:00pm Monday to Friday)

Fathers Network Scotland
Connect with Scottish fathers for support, advice and friendship.
Tel: 0131 5100 445

Home-Start
Offers friendly, practical help and emotional support to families who may be experiencing stress (must have at least one child under five years old).
Email: scotland@home-start.org.uk
Tel: 01259 727913
Helpline: 0800 068 6368

Institute of Health Visiting (IHV)
Top tips for parents and helpful factsheets based on up-to-date research and the experience and knowledge of real-life health visitors working across the UK.

One Parent Families Scotland
The national voluntary organisation for lone parents offering family support services and a range of help and information.
Email: helpline@opfs.org.uk
Tel: 0131 556 3899
Helpline: 0808 801 0323

Parenting Across Scotland
A partnership of relationship organisations and children’s charities working together on issues affecting parents and families in Scotland today.
Email: aclancy@childreninscotland.org.uk
Tel: 0131 313 8816

ParentLine Scotland
Confidential helpline, email and web chat service for anyone caring for or concerned about a child.
Email: parentlinescotland@children1st.org.uk
Tel: 0800 028 2233 (Open seven days a week, 365 days a year)

Play Scotland
Works to promote the importance of play for all children and young people, and campaigns to create increased play opportunities in the community.
Email: info@playscotland.org
Tel: 0131 3138859

Play Talk Read
A website with a wealth of ideas, activities and materials to get you playing, talking and reading with your baby.

The Samaritans
Provides confidential, non-judgemental support, 24 hours a day for people experiencing feelings of distress or despair, including those which could lead to suicide.
Email: jo@samaritans.org
Helpline: 116 123

Scottish Adoption
Offers a comprehensive adoption service including advice and counselling to anyone affected by adoption.
Email: info@scottishadoption.org
Tel: 0131 553 5060

Scottish Association for Mental Health (SAMH)
Offers an information service, campaigning, and training on mental health issues. Deals with any queries on the subject of mental health, and legal and, or benefits services.
Email: enquire@samh.org.uk
Tel: 0141 530 1000

Steps for stress
A simple guide to stressing less and enjoying life more.

Twins and Multiple Births Association (TAMBA)
Aims to provide information and mutual support networks for families of twins, triplets and more, highlighting their unique needs to all involved in their care.
Email: enquiries@tamba.org.uk
Tel: 0800 138 0509 (10:00am – 1:00pm and 7:00pm – 10:00pm daily)

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Relationships

Abused Men in Scotland
Support for any man (including trans-gender and non-binary people), whether in a mixed-sex or same-sex relationship and for friends/family worried about a loved one.
Tel: 0131 4477449
Helpline: 0808 800 0024

Brook
Free and confidential information for under-25s.

Families Outside
Supporting the families of people affected by imprisonment.
Email: support@familiesoutside.org.uk
Tel: 0131 557 9800
Helpline: 0800 254 0088

Family Planning Association Scotland
Aims to promote sexual, emotional and reproductive health, together with planned parenthood, by providing information, publicity, education and training.

Relationships Scotland
Advice, relationship counselling, sex therapy, consultations and support face-to-face, by phone and through their website.
Email: enquiries@relationships-scotland.org.uk
Tel: 0845 119 2020 (9:00am – 5:00pm Monday to Friday)

Scottish Women’s Aid
Advice, support and refuge for women, and their children, who have been abused mentally, physically or sexually (by their partner or ex-partner).
Tel: 0800 027 1234 (24 hours)

Sexual Health Scotland
Whether you're part of a couple, in a new relationship, have many partners or are happy and relaxed not having sex, everyone needs to take care of their sexual wellbeing.
Information Line: 0800 22 44 88

The Spark
(formerly Scottish Marriage Care)
A relationship support charity offering counselling for couples and individuals.
Tel: 0141 222 2166
Relationship helpline: 0808 802 2088

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Rights and benefits

Advisory, Conciliation and Arbitration Service (ACAS)
Help and advice for employees on matters such as time off for antenatal care, unfair dismissal, working hours, pay and equality and discrimination.
Helpline: 0300 123 1100
Text relay: 18001 0300 123 1100

Child Benefit Office
Offers advice and information about Child Benefits, One Parent Benefit and Guardian’s Allowance.
Tel: 0800 988 0988
Textphone: 0800 988 9888

Child Maintenance Options
Free impartial information and support to help separated parents on child maintenance arrangements.
Tel: 0800 988 0988 (8am - 8pm Monday to Friday and 9am - 4pm Saturday excluding bank holidays)

Citizens Advice Scotland
Ask at your local library or look in your phone book under ‘Counselling and Advice’ or ‘Citizens Advice Bureau’.
Tel: 0345 404 0506

Department of Work and Pensions
For information and advice on all aspects of benefits, finances, pensions and employment. You can find contact details for your local Jobcentre Advice Service office on this website, or you can look in the phone book.

Equality and Human Rights Commission
Information and advice on issues of discrimination and equal opportunities.
Email: scotland@equalityhumanrights.com
Tel: 0141 228 5910
Support service: 0808 800 0082

Family Friendly Working Scotland
Supports and promotes the development of family friendly workplaces across Scotland.
Email: advice@workingfamilies.org.uk
Helpline: 0300 012 0312

Government information on benefits
Information from the Government on benefits, entitlement, benefits for families, carers and disability, child benefit, tax credits and more.

Money Advice Service
Free and impartial money advice, set up by government.
Email: enquiries@moneyadviceservice.org.uk
Tel: 0800 138 7777

The Patient Advice and Support Service (PASS)
Free confidential information, advice and support to give feedback, comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.

Rape Crisis Scotland
Email: support@rapecrisisscotland.org.uk
Helpline: 08088 01 03 02 (free number) every day, 6pm to midnight.

The Scottish Law Centre
Dedicated to providing free legal support for children, young people, families and carers in Scotland.
Email: advice@sclc.org.uk
Advice line: 0131 667 6333

Scottish Refugee Council
Email: info@scottishrefugeecouncil.org.uk
Tel: 0141 248 9799
Freephone number (from landlines) for newly arrived and dispersed asylum seekers: 0800 085 6087 (9.30 am–4.30 pm Monday to Friday).

Shelter Scotland
Works to relieve poverty and distress among homeless people and campaigns for provision of housing to meet need; runs regional housing aid offices and charity shops.
Helpline: 0808 800 4444

Social Services and Welfare Organisations
For information on topics including benefits, housing, financial difficulties, employment, relationship problems, childcare and useful organisations. Look up the entry in the phone book under the name of your local authority or ask at your local library or Citizens Advice Bureau.

Stonewall Scotland
Campaigning and lobbying organisation for lesbian, gay and bisexual people.
Email: info@stonewallscotland.org.uk
Tel: 0131 474 8019
Helpline: 08000 502020

Tax Credits Office
For information on tax credits.
Tel: 0345 300 3900
Textphone: 0345 300 3909

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Last updated: 15 August 2017
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